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Credit where credit’s due

10th September 2013 Print

MBNA has become the first UK credit card company to achieve Quality in Credit Management (QICM) accreditation.
 
The accreditation is granted by The Institute of Credit Management (ICM) to organisations that demonstrate excellence in credit management.
 
The assessment process was completed over a number of months and covered six key areas of credit policy, including compliance, customer services, personal and professional development, performance management and stakeholder management.
 
Gill Taylor, Human Resources executive for MBNA, said: "This is a tremendous accolade for our company. This accreditation is a reflection of the commitment and expertise of our people and the excellent levels of service we always aim to provide to our customers. We're proud to be one of only 38 UK businesses to have achieved this mark of quality."
 
The QICM inspection team praised MBNA for being a "well-managed and controlled organisation with clear policies, processes, extensive measurement and reporting in place".
 
Chris Sanders, Head of Accreditation at the ICM, said: "The Credit Management Risk, Collections and Strategy Teams at MBNA are excellent, and they deserve all our congratulations. As a team, they are truly demonstrating best practice in credit management. The QICM is only awarded by the Institute of Credit Management to organisations who demonstrate the highest standards."
 
The accreditation comes just a few months after MBNA and the ICM signed a ground-breaking new partnership aimed at up-skilling hundreds of employees working in the UK credit card lender's Credit division.
 
The agreement has seen the creation of a new MBNA Credit Business School and Learning Partnership, with the ICM offering a range of credit-specific professional qualifications; corporate affiliate membership with the ICM for all staff, and a suite of personal and professional development programmes to address skills gaps and boost performance.
 
Alan North who heads up MBNA's Credit Risk division and is championing the programme, said: "Delivering strong credit performance sits at the very heart of our company and that's why this is such important recognition. We like to challenge ourselves against the very best, now we can stand alongside them. We'll use this as a platform on which continue to build."
 
The Institute of Credit Management is Europe's largest credit management organisation formed more than 70 years ago and bringing a wide range of expertise and a proven track record of delivering effective solutions.