Auto Windscreens adopts revolutionary glass identification system
Auto Windscreens has adopted a revolutionary new-to-market vehicle glass identification solution, Screen Check, launched by leading vehicle information expert, HPI. It will significantly improve accuracy when ordering replacement parts for customers’ vehicles and is designed specifically for automotive glass repairers.
Following a successful live pilot, Auto Windscreens, which is one of the UK’s top windscreen repair and replacement providers, has already fully integrated the system into its innovative customer and workflow technology platform, Metrix.
Screen Check enables instant access to what is believed to be the world’s most comprehensive manufacturer database for automotive glass. By inputting a vehicle registration mark (VRM), the system produces the correct Manufacturer Parts Number (MPN), and uses the Vehicle Identification Number (VIN) to find the original manufacturer’s factory build data.
Auto Windscreens now expects to realise huge cost savings and provide an improved service through use of the system, which is instantly accessed by contact centre advisers handling calls from customers reporting damage. Bobby Chopra, Auto Windscreens’ Group IT Business Partner, is excited by the potential of the new technology: “We have lobbied for a solution such as Screen Check for a number of years and what HPI has designed has demonstrated accuracy during trials that will make a major impact on our business and our industry; indeed, we now expect to see an impressive 99.4% accuracy in stock ordering. It has enabled us to speed up the call handling process dramatically, enhancing the customer journey, and we are already seeing an improvement to front-line operations and productivity, regaining lost revenue and wasted time caused by technicians turning up for a fitting to find the part is incorrect.”
Expanding on the complexities of part ordering industry-wide, Bobby added: “The sheer range of built-in windscreen features now available, from rain and heat sensors to acoustic advancements, have gradually made selection of the correct part increasingly challenging, with 15-20 glazing options now offered for some vehicle models. Ascertaining the right glass for each individual car has been an issue for our sector, relying heavily on customer information through advanced intelligent questioning by trained call handlers, as well as a limited set of manufacturer specific Electronic Parts Catalogue solutions. Screen Check, however, reduces the uncertainty by automatically providing us with the part number for each vehicle simply by our customer advisers entering a vehicle registration.”
HPI has created Screen Check in recognition of the need for an all-encompassing tool that could be easily integrated with partner platforms. As the only solution of this type for the marketplace in the UK, it is already proving to be greatly beneficial. Philip Peace, Commercial Operations Director of HPI concludes: “Screen Check is the most advanced glass stock solution available to automotive glass repairers in the UK. We are confident that the extensive database will significantly improve right first time results to solve an issue that has plagued the sector, following continued progress in glass technology.”
