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Austrian to open Customer Service Center in L’viv

4th April 2008 Print
Austrian Airlines is to open its first Customer Service Center in L’viv at the end of April, ensuring the company continues to offer the highest possible levels of customer care and support in Ukrainian and Russian markets. The move sees the company placing further strong emphasis on expansion of its successful Focus East strategy.

With 48 key destinations, Austrian now plays a pioneering role across Central and Eastern Europe, and continues to enjoy a strong market presence in the region.

Austrian offers six destinations in Ukraine in the cities of Kiev, L’viv, Dnepropetrovsk, Donetsk, Kharkov and Odessa, and seven destinations in Russia in Moscow, Krasnodar, Rostov, St. Petersburg, Yekaterinburg, Sochi and Nizhniy Novgorod. Austrian Airlines operates 63 frequencies a week to Ukraine and 50 frequencies a week to Russia, taking into account the growing importance of the region for tourist and business travel.

Austrian will initially employ 12 people at the newly opened Call Center in L’viv to look after passengers’ needs. As the Center grows in coming years, it will become possible to increase staffing, eventually creating a total of 30 jobs.

Austrian Airlines will offer visitors to the new Customer Service Center wide-ranging information about reservations and bookings in Ukrainian, Russian and English. Benefits to the customer include improved levels of service, longer opening hours and consequently greater accessibility, and employees highly trained in the respective national languages. Customers from these two countries can reach service staff via a toll-free hotline. The Call Center will have the capacity to process up to 300.000 calls a year in future.

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