Home Phone

Tomorrow (16 August) marks 150 years to the day since the first transatlantic telegraph cable was laid, bridging North America and Europe and heralding the beginning of easy transatlantic communication.

In a report published today, Which? names and shames companies and government agencies that use expensive phone helplines to make money at the expense of consumers.

After a year blighted by hidden charges and price rises, home phone customer satisfaction has hit its lowest level since 2006.

Ofcom has announced proposals to curb unfair additional charges levied by communications providers on consumers’ bills.

Following uSwitch.com’s report that consumers are losing £237 million a year in additional charges on their phone bill, Ofcom has announced proposals to rein in charges being levied by communications providers on customers’ bills.

Consumers could save a staggering £237 million a year by simply changing the way they handle their phone bills, reveals uSwitch.com, the independent price comparison and switching service.

BT today made UK weekend call charges a thing of the past by extending free weekend calls to its 10.8 million Option 1 customers.

Everyone wants to get in touch with family and friends overseas at Christmas and the New Year – but no one wants to be faced with a huge bill. With this in mind, independent price comparison and switching service uSwitch.com gives advice on the best ways to lower home telephone bills.

Following uSwitch.com’s campaign for a fairer deal for home movers transferring their phone services, TalkTalk announced yesterday:

Alongside unemployment, bereavement and divorce, moving home is one of life’s biggest causes of stress. And it’s not surprising, as new research from uSwitch.com reveals that home movers face a hidden cost of at least £44 million – just to get a phone line set up in their new home.

From 1st November, Virgin Media ‘M’ customers could see their phone bills rise by up to £20 a year, according to independent price comparison and switching service, uSwitch.com.

Telecoms bills are a major source of confusion for UK residents – according to a new report from the Post Office.

BT recently cut the price of its Option 2 and 3 call packages, sparking a mini price war in the home phone market.

BT is launching a credit card that automatically reduces users’ phone or broadband bills every time it is used.

Which? is calling on companies to stop using revenue-sharing phone numbers for customer service lines as they are confusing and expensive.