Lloyds TSB announce major recruitment drive in Glasgow
15 October 2007
Lloyds TSB is already a major employer in Glasgow with more than 1,000 people working at its contact centre handling a wide range of calls from customers.
Last year, the bank received 70 million calls from its customers which equates to 8,000 calls per hour or 133 calls every minute.
Sally Jones-Evans, managing director, telephone banking, Lloyds TSB said: “We have a wide range of full and part time roles available so it’s incredibly easy for people to find a way of working that suits their lifestyle. Whether that’s weekdays, weekends, evenings or early mornings it’s entirely their choice – we work around the clock so there’s a great deal of flexibility.”
Sally continued: “In November, we are making some changes to our overdrafts and anticipate that more customers will want to speak to us about the changes. Also, the run up to Christmas and the New Year is always a busy time so we want to make sure we are well prepared.”
The Glasgow contact centres handle a wide range of calls from Lloyds TSB customers. Lloyds TSB customers can contact the bank in a number of ways, either face to face in the local branches, online at www.lloydstsb.com or over the phone. Of those customers who chose to telephone the bank, 60 per cent use the automated system when they call, particularly for simple enquiries such as finding out their account balance.
Louise Hay, Senior Team Manager at the Lloyds TSB Glasgow contact centre said: “Working at the contact centre is really flexible and fits in perfectly around my busy home life. I’ve worked here for 8 years and the job is really varied. Every call is different and the team is friendly. There’s loads of opportunity to develop your career and I’ve risen through the ranks really quickly.”
In addition to a competitive salary, Lloyds TSB Telephone Banking staff receive a number of other benefits including:
‘Flexible benefits cash sum’: an additional 4% on top of their salary that members of staff can choose to take as cash, or use to ‘buy’ one or more additional benefits such as dental and medical healthcare or childcare vouchers.
Free Lloyds TSB group shares are available to staff every year with the option to buy more at discounted prices.
Holidays for cash and cash for holidays. While some people want extra holiday days, others sometimes find it hard to get away. To make life easier, Lloyds TSB gives staff the option to ‘buy’ more holiday out of their salary, or ‘sell’ holiday days back if staff don’t use them all.
To find out more about careers with Lloyds TSB Telephone Banking and to apply for a role online visit lloydstsbjobs.co.uk/telephonebanking.
