The Manor House is upgraded to AA five black star quality rating

The Manor House Hotel and Golf Club near Bath has been upgraded from a four red-star hotel to a five black star property by the official AA Hotel Services rating.

AA Hotel Services have been recognising accommodation since 1908 and first introduced the star rating scheme in 1912, rewarding establishments for the quality and range of their services and facilities. The AA inspectors visit all hotels to evaluate and give a quality score to all aspects of the accommodation and service and it is the total of all these scores which establishes an overall percentage score for quality.

Described as a “real gem of a hotel” in the AA report, just some of the standards a hotel must meet to achieve the five star rating include offering excellent staffing levels with well-structured and dedicated teams, exceptional levels of proactive service and customer care with all areas of the operation meeting the Five Star level of quality for cleanliness, maintenance and hospitality as well as for the quality of physical facilities and delivery of services including enhanced services such as valet parking, escort to bedrooms, ‘concierge’ service, 24-hour reception, 24-hour room service and full afternoon tea.

General Manager, Stephen Browning said, “We are very proud and honoured to be awarded a five star rating as it recognises the hard work and unrelenting dedication of each and every one of the team here. We are a family at The Manor House Hotel and we all take great pride and enjoyment in providing the best possible experience for our guests.”

Located on the southern edge of the Cotswolds and just a short drive from the World Heritage Site of Bath, The Manor House Hotel is a breathtakingly beautiful 14th century manor house nestling in 365 acres of stunning Wiltshire countryside offering 48 bedrooms and individually designed bedrooms and suites and the Michelin star Bybrook restaurant.

For more information, visit manorhouse.co.uk.