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Web system changeover for Ryanair

27th February 2008 Print
Ryanair, yesterday (Tuesday, 26th February 2008) continued to make significant progress on eliminating many of the software glitches involved in bedding down its new ‘New Skies’ reservations system, which is the background booking engine of Ryanair.com.

This process has given rise to some hours today when record bookings of over 20,000 per hour were taken, but also some hours when the internet access on Ryanair.com was temporarily reduced resulting in less than 5,000 bookings being made.

Ryanair and its software supplier are continuing to work intensively to eliminate these bedding down issues, and we expect to continue to deliver improved internet access and faster booking speeds this evening and tomorrow.

The principal difficulty the website is encountering is the enormous surge of passengers a) who were unable to make bookings over the weekend and b) who are keen to get one of Ryanair’s 1 million x 1 penny (tax inclusive) seats, which are available for travel on Tuesdays and Wednesdays in April, May and June.

Ryanair apologises to any passengers who have suffered inconvenience in attempting to access Ryanair.com over the last 24 hours, but wishes to assure all passengers that once this cut-over process has been completed this week, they can look forward to faster booking times, and Europe’s guaranteed lowest airfares on Ryanair.com.

Speaking today, Ryanair’s Head of Communications, Peter Sherrard said:

"We are continuing to make significant progress with the cut over to the New Skies system. However, we expect further bedding down problems over the next day or two and we ask all passengers to be patient with us, as we complete the largest ever software changeover undertaken by any airline, anywhere in the world."