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Sturgess Jaguar named Franchise Main Dealer of the Year by Motor Codes

10th April 2013 Print

Sturgess Jaguar in Leicester, has been named Franchised Main Dealer of the Year in the prestigious Motor Codes Garage of the Year awards. Motor Codes, operator of the government-backed codes of practice for the automotive industry, conducts the annual competition in association with the Auto Express Driver Power reliability and satisfaction survey.
More than 11,500 people rated their experience of the customer service they received at Motor Codes-subscribing garages across the UK, with the comments relating to the twenty regional finalists analysed further to determine which main dealer deserved the top honour. Motor Codes recognised Sturgess Jaguar for its transparent, customer-focused approach and its all-round efforts to accommodate all types of customer requirements.
Jeremy Hicks, Managing Director Jaguar Land Rover UK, said: “I am delighted that the hard work and commitment shown by Sturgess Jaguar to its customers has been rewarded with this significant and prestigious award. We are enormously proud of the tireless efforts of the entire dealer network and that Jaguar drivers recognise and appreciate our relentless pursuit of customer satisfaction.”
Andrew West, Jaguar Customer Service Director commented: “I am thrilled that Sturgess has won Franchise Main Dealer of the Year. Chris Sturgess and his team at Jaguar Leicester work very hard to look after their customers and make great use of digital media to stay in close contact. Jaguar is proud to have been ranked Number 1 in the last J.D. Power and Associates/What Car? UK Vehicle Ownership Satisfaction Study and will continue to work closely with Motor Codes to ensure that the very highest levels of customer service are delivered in the car industry.”