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Vauxhall offers premier service to van customers

8th August 2014 Print
Vauxhall Vivaro

Vauxhall’s refreshed Premier Van Centre is set to shake-up the fleet aftersales sector with over 90 per cent of all UK businesses covered within a 30-minute drive time.
Maximising mobility and minimising downtime, Vauxhall van fleet customers can expect diagnostics without appointment, lead times no longer than three days and a dedicated Premier Van Helpline.
And the benefits don’t end there. Vauxhall will collect and deliver vehicles within a ten-mile radius (five miles within the M25) and offer a courtesy vehicle free of charge.
All Premier Van Centre sites will carry out Class 7 MOTs and have a 5-tonne lift on-site.
Vauxhall’s Premier Service Centres have to meet a strict selection criteria. Only sites that can provide sales and service support and meet strict service level requirements can qualify for Premier Van Centre status. Premier Van Centres are also listed on Epyx 1link for ease of identification and online service booking requests.
Repairs are carried out at fixed labour rates with job sheets completed on the day the work is completed and invoiced within five working days, so no hidden or unexpected surprises.
Customers can also take advantage of a while-you-wait option when a repair is expected to be completed on the same day.
Once work is complete a 25-point safety check is carried out including all safety enhancements and software updates. Vauxhall even throws in a wash and vac with every annual service and free fitting of wiper blades.
Motorbodies Luton was the first Vauxhall retailer to be granted Premier Van Centre status.
“This is a fantastic opportunity to demonstrate our commitment to looking after the needs of van customers,” said Rachel Parker, Operations Director.
“We always strive to deliver the very best in customer service and aftersales support.”
The announcement of Premier Van Centres follows the launch of the all-new British-built Vivaro, which further enhances Vauxhall’s award-winning van range.
“We are delighted to announce full details of our refreshed Premier Van Centres,” said Richard Collier, Vauxhall’s National Commercial Vehicle and B2B Sales Manager.
“The enhanced programme brings industry-leading customer experience to Vauxhall Commercial Vehicle fleet customers with over 90 per cent UK coverage. Our nationwide network of van experts will deliver the highest standards of skills and expertise whilst also helping fleets save time and money.”

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Vauxhall Vivaro