Fiat Camper Assistance wins top award

Fiat Camper Assistance has just won a major award from Motorcaravan Motorhome Monthly (MMM) magazine.

At the magazine’s annual Awards ceremony held in Birmingham last week, MMM voted Fiat Camper Assistance as its Service of the Year winner. In addition, Fiat Auto’s New Ducato collected the Silver Award in the Base Vehicle of the Year category.

Commenting on the award, MMM says: “Fiat Camper Assistance picked up the prize because the judges were impressed with Fiat’s excellent reputation for their English-speaking, friendly call centre which can be telephoned from anywhere in Europe to provide assistance in case of breakdown or emergency.”

MMM editor, Mike Jago, comments: “MMM magazine has been the best selling motorhome magazine in the UK for the last 40 years. Our readers are a no-nonsense bunch who are impressed with good old fashioned customer service. They love Fiat Camper Assistance.”
Kevin Henderson, Fiat Commercial Vehicles director, Fiat Auto UK, says: “The Fiat Camper Assistance initiative is one of a number of actions that Fiat has put in place to look after our customers. As market leader in Europe and the UK for the supply of base vehicles to the motorhome industry, Fiat also wants to reflect this prime position in overall aftersales service.

“The all new Fiat Ducato was designed from the outset, in conjunction with all the leading motorhome manufacturers, and was, as we say ‘Born to be a motorhome’. The new Fiat Camper Assistance programme adds even further value to this class leading product.”

Every product and service considered by the judges for an MMM Award was first nominated by MMM readers. Each short-listed product and service was also tested by one of the judges before the final decision was made.

When Fiat launched the Ducato, it also inaugurated a specific, exclusive call centre for its customers. Today, the Camper Customer Centre operates a dedicated call centre exclusively for motorhomes.

A simple telephone call to an operator, in the customer’s own language, provides all the necessary information about the product and services on offer, and can establish a contact with specialist technicians or the Fiat Camper Assistance roadside rescue team that is dedicated to Ducato motorhome drivers.

During the first 24 months following registration, a dedicated Customer Centre is available, covering every European country, seven days a week, 24 hours a day, for assistance in case of breakdown, accident, empty fuel tank, partial theft or even lost
keys. While the vehicle is off the road, it is possible to use a suitable courtesy car and

hotel accommodation. The Fiat Assistance Call Centre remains in direct contact with the customer and the workshop repairing the vehicle, so that the driver and passengers can continue their journey as soon as possible. When necessary, the Call Centre will also assist a workshop in any activities necessary to complete a repair.

The number to call for Fiat Camper Assistance is: 00800-34281111 (the numbers 3428 equate to the letters F I A T on a telephone keypad).

Fiat is the only brand with a dedicated motorhome aftersales network, and the project involves approximately 7,400 Ducato service points around Europe, with over 1,100 Fiat Camper Assistance centres providing standards and exclusive services for motorhome clientele.