The Co-operative Bank tops the charts again

The Co-operative Bank has scored the top mark on current accounts customer satisfaction (85%) according to the latest GFK NOP report.

The report showed that despite the credit crunch affecting many of the UK's major banks in 2008, there have been no decline in The Co-operative Bank's customer satisfaction scores.

Another key accolade for The Co-operative Bank was the likelihood of customers to recommend their current accounts to others; The bank topped the charts with 80% of customers recommending services or products to others, however, the bank is not resting on its laurels, and hopefully by the next time this report takes place the remaining 20% will also be recommending The Co-operative Banks current accounts.

John Barker, Head of Current Accounts at The Co-operative Bank said: "To be recognised as the bank with the most satisfied current account customers by the GfK NOP research is a fantastic achievement for The Co-operative Bank.

"These findings clearly demonstrate our continued commitment to our customers in every aspect of our service proposition from face-to-face service across our branch network, our call centres and online.

"We are extremely proud of this acknowledgement from GfK NOP which provides a clear indication that we are making great progress in our vision to become the UK's most admired financial services business."

The Co-operative bank and smile provides a wide range of current accounts, for more information visit: co-operativebank.co.uk or smile.co.uk