Power to the people

New figures out today show that 262,400 template letters and factsheets on reclaiming bank charges have been downloaded from which.co.uk\bankcharges.

Emma Bandey, personal finance campaigner, Which? says: " This figure is testament that the bank charges campaign has struck a real chord with the public and we are delighted to see so many people taking on their bank.

"We hear, almost on a daily basis, from people who have successfully claimed back hundreds, or even thousands, of pounds from the banks.

"Claiming back bank charges is a simple and straightforward process. Don't be put off from reclaiming your charges, get back the money you're owed."

Mortgage exit fees

People who feel they have been unfairly charged for paying off their mortgage or for switching providers can now also access easy-to-use resources at which.co.uk\money including a step-by-step guide to reclaiming and downloadable template letters to send to lenders.