Now more than ever is the time to switch

Dick Parkhouse, The Co-operative Financial Services Managing Director, Retail commented: "For years now, the big four banks have continually lagged behind the smaller banks in providing high levels of customer service and competitive products.

"However, as the latest Which? Money current account survey highlights, people are still reluctant to switch providers although it is now a hassle-free process.

"There has been a lot of talk surrounding the knock-on effects of the current economic climate with consumers said to be tightening their belts in order to make their money go further. So now, more than ever, is the right time to shop around and look for a more competitive all-round banking proposition.

"I am extremely pleased to see the continued recognition smile and The Co-operative Bank receives and it is especially pleasing to also see these high levels customer satisfaction scores we achieve year on year.

"We believe that being part of a mutual organisation provides a real point of difference and combined with our unique ethical approach to banking provides consumers with a powerful alternative to the ‘big four'. Safe in the knowledge that they will always receive competitive products with high levels of service underpinned with an ethical difference."