Skipton first to retain Customer First Standard

Skipton Building Society has become the first UK financial services company to retain the national customer service standard, Putting The Customer First.

The standard, awarded by York-based Customer First UK Ltd, recognises excellent customer service delivered through an understanding of customer needs and the appropriate staff development.

In seeking Putting The Customer First accreditation, Skipton Building Society was assessed against 32 statements covering customer relationships, market awareness and people.

Mark Smitheringale, general manager - operations at Skipton Building Society, commented: "We are delighted to have achieved Customer First standard for a second time. This recognises our ongoing commitment to delivering excellent service for our members, through a process of learning and developing our people.

"Building societies have always had a reputation for looking after their members. Gaining a standard such as this, demonstrates that Skipton Building Society has lost none of its desire to maintain that reputation."

Frea O'Brien, Customer First UK general manager, said: "These are tough times for UK businesses, particularly those in financial services but forward-looking organisation such as Skipton Building Society are recognisng the importance of achieving Putting The Customer First.

"All customers have a choice over where they place their business or investments. Skipton Building Society's achievement of Putting the Customer First means that its customers can be sure that they will receive a service delivered by motivated staff who are continuously striving to exceed expectations."