HSBC voted best bank for customer service

HSBC has the best customer service of all UK high street banks, according to a report published this week by brand and innovation strategists Prophet.

Out of the 10 leading retail financial service providers examined, HSBC came top for "customer experience" both in branches and online. HSBC also came top for its speed and quality of service.

These findings, based on a detailed mystery shopping exercise, highlighted HSBC as offering customer a unique experience that is above expectation. HSBC won praise for its friendly customer welcome, for its personal, attentive and knowledgeable staff, its branch environment and its online banking service.

Joe Garner, HSBC General Manager Personal Financial Services said: "I am delighted that we have been recognised in this way. We have an excellent team who work incredibly hard across the business to deliver consistently good customer service and it is great to see their dedication and hard work being recognised in this way."