5 stars for Barratt in London

Barratt Homes in London has scored top marks in this year’s Home Builders Federation customer satisfaction survey, which confirms the vast majority of buyers are satisfied with the quality of their new home and would recommend their builder to a friend.

The company’s divisions in both East and West London are rated as the maximum 5 star builders in the annual HBF survey, in which more than 20,000 new home buyers nationwide took part.

Asked if they were satisfied with the quality of their new home, and whether they would recommend their builder to a friend, more than 90 per cent of Barratt buyers in London answered yes. In fact, Barratt West London scored 95.7 per cent – the highest in the entire Barratt Group.

Alastair Baird, managing director of Barratt London, said: “We’re delighted to achieve this rating which reflects the high quality of our new homes and the service we provide.

“The results are a testament to the hard work and dedication of all our staff, who have put enormous effort into giving outstanding service to the people who matter most, our customers.”

The poll covered the 12 months up to September 2008, and buyers were sent a questionnaire around eight weeks after moving in.

HBF Executive Chairman Stewart Baseley said: “Ensuring that customers are happy with their new homes is of crucial importance to homebuilders, especially in the current market.

“While being ever-conscious that more needs to be done, we are pleased that our survey results show consistently high levels of achievement across all areas...they demonstrate that builders are building what customers want and doing it in a way that ensures satisfaction in the product.”

Barratt London has reported a strong sales performance in the first part of the year and says its success is down to great locations and products, competitive prices and deals to suit all kinds of buyers.

“We have a number of ways to help our buyers,” said Alastair Baird. “If you’re a First Time Buyer you could move in for just 70 per cent of the price under the HomeBuy Direct scheme, which we operate in conjunction with the Government’s Homes and Communities Agency.

“Homeowners wanting a larger property could take advantage of our part-exchange service. We are offering some of our best ever deals but they can only be available for a limited period and we are fast running out of stock. I’d advise anyone who’s interested in a great new home to come and talk to us soon.”

Among key developments currently available in London is Great West Quarter in Brentford, west London, centred around Wallis House, a stunning Art Deco tower which is a landmark on the Great West Road. The development will eventually provide 773 studio, one, two and three-bedroom apartments, plus shops, restaurants, a bar, a health club, an art gallery, a crèche, a hotel and serviced apartments.

Just released at Great West Quarter is Beecham House, a brand new five storey building, which comprises 28 studio, one and two bedroom apartments. Prices start from £199,000. Contact the marketing suite, open daily from 10am to 6pm, or visit gwq.uk.com.

In east London, Barratt is working on Dalston Square, a spectacular £160m project providing over 550 new homes, shops, a library and archive, plus a brand new station for the East London line extension at Dalston Junction. At the heart of the scheme is a major new town centre space around which the new homes and amenities are being built.

The current phase of Dalston Square offers one-bedroom apartments aimed at first-time buyers at prices from £249,995. Two, three and four-bedroom apartments are also available, from £295,995. Visit Barratthomes-dalstonsquare.co.uk for more information.