Estate agent Mandy is tops in Melton

Estate agent Mandy DiGioia, negotiator with the Melton Mowbray branch of Harrison Murray, has been given the thumbs up by home sellers for her exceptional customer service skills.

For the last two years Harrison Murray has asked all buyers and sellers to complete a comprehensive questionnaire when the sale of a property is completed.

Previous results have shown that the company scores exceptionally well in giving satisfaction to customers and in the six months from September 2008 to February 2009 this high standard has been maintained.

Mandy scored a 100 per cent approval rating from the branch’s clients who singled her out as the person who deserved special recognition for the help she gave them during their sale. As a result Mandy has been given an award by Harrison Murray.

The Melton branch also came top in team performance with every buyer and seller responding to the satisfaction survey saying they would recommend the branch to their friends and colleagues.

Branch partner Mike Ford is delighted with the result. He said: “Since opening two years ago we have worked really hard to make this branch the top performing estate agency in the area and it is really gratifying to see that customers approve of what we do. We all strive to go the extra mile for our buyers and sellers and it’s great to have that recognised.”

Harrison Murray’s commercial director, Nick Salmon, said of results: “Our mission at Harrison Murray is to make home buying and selling as efficient and enjoyable as possible for everyone involved. There are bound to be times of stress during a transaction but this is when our well-trained and professional staff come into their own. Estate Agency is a people business and every branch works as a team to advise and guide the sellers and buyers. It is very gratifying that customers recognise the dedication of the staff involved in helping them.”

Harrison Murray are leading independent residential estate agents with 18 offices throughout Hertfordshire, Bedfordshire, Northamptonshire, Cambridgeshire and Leicestershire. Visit the website at harrisonmurray.co.uk for more information.