Harrison Murray meets with customer approval

In the current challenging market conditions, customer satisfaction is paramount -and estate agents Harrison Murray has gained top marks in a seller and buyer survey.

The leading independent estate agent has just released the results of its latest customer satisfaction survey for six months, with the company’s 18 branches maintaining very high levels of approval from customers.

For the last two years Harrison Murray has asked all buyers and sellers to complete a comprehensive questionnaire when the sale of a property is completed. Previous results have shown that the company scores exceptionally well in giving satisfaction to customers and in the six months from September 2008 to February 2009 this high standard has been maintained.

The Syston branch in Leicestershire stood out as an exceptional performer, scoring a 100 per cent approval rating from buyers and sellers who all said they would recommend the company to friends and colleagues.

Branch Partner, Richard Bocock expressed his delight at the result and said: “We are very grateful to our customers for this brilliant vote of confidence and we shall go on striving to be the best of the best.”

Harrison Murray’s commercial director, Nick Salmon, said of results: “Our mission at Harrison Murray is to make home buying and selling as efficient and enjoyable as possible for everyone involved.

“There are bound to be times of stress during a transaction but this is when our well-trained and professional staff come into their own. Estate agency is a people business and every branch works as a team to advise and guide the sellers and buyers. It is very gratifying that customers recognise the dedication of the staff involved in helping them.”

For more information visit Harrisonmurray.co.uk.