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Lufthansa named Best Airline in Europe

22nd September 2008 Print
Lufthansa has been voted the best airline in Europe in the 2008 World Airline Awards. More than 15 million passengers took part in the survey, conducted by the UK-based aviation research agency Skytrax over an eleven-month period from August 2007 to June 2008. With no outside sponsorship or external influence applied to any aspect of the survey the World Airline Awards is the most respected passenger survey of its type in the world.

Marianne Sammann, Lufthansa General Manager UK & Ireland said:

“Winning an award voted for purely by fare paying passengers is a major achievement in today’s competitive market. It proves once again that the majority of air travellers still demand the product offered by a full service long established airline that they can use with confidence. These awards are recognised around the world, and renowned for being the only truly global, independent passenger survey of airline standards as all funding to cover survey costs comes from the Research Division of SKYTRAX.“

In the Best in Region category, passengers were asked to rate their level of satisfaction with a total of 59 European airlines. Respondents evaluated more than 35 different aspects in the categories Ground Service, Onboard Product and Onboard Staff Service. Lufthansa impressed passengers with its fast and innovative check-in options, the speed and convenience of its baggage handling and the friendly service provided by staff.

The airline also scored top marks for its excellent inflight service, notably its comfortable seats, inflight entertainment programme and the choice and quality of the menus and drinks served on board.

Overall, Skytrax evaluated 168 carriers for this year’s World Airline Awards.