MSC Cruises - Serious about customer service

Demonstrating its ongoing commitment and dedication to all guests, MSC Cruises has created two new positions to add to its highly-trained service teams. All guests on board the stylish MSC Cruises fleet can now refer to a dedicated Guest Relations Manager. In addition, all ships now also have their own Concierge.

The reason why these roles were created is typical of MSC Cruises’ uncompromising approach to customer service. The cruise line’s customer support team had noted that traditional service structures mean staff members may only become aware of certain guest disappointments after the event, often only when a cruise is over. For example, discovering that a guest travelling on their own would have preferred to have dined seated with other singles who spoke the same language, or that arrangements had not been made for a guest’s special vegetarian menu.

Hence the creation of the role of Guest Relations Manager on board every ship in the youngest fleet in the world. Each manager speaks several languages fluently and is available throughout every cruise, providing a single point of contact and the reassurance of being empowered to handle any issue immediately.

In addition, all MSC Cruises guests can now benefit from the services of an onboard Concierge. The Concierge has all the skills and contacts to cater for even the most exotic requests, from private visits and exclusive bookings on shore, to special events at sea.

With these new roles, MSC Cruises is setting the standard for dedicated and attentive customer service.

For more information, log on to Msccruises.co.uk.