Top marks for Harrison Murray in East Hunsbury

In the current challenging market conditions, customer satisfaction is paramount - and estate agent Harrison Murray has gained an exceptional ranking amongst its sellers and buyers.

According to the latest customer satisfaction survey for the past quarter, nine out of 10 customers - that’s 90 per cent - would recommend the agent to a friend.

The top performing Northamptonshire branch has also ranked highly on reputation.

Scores out of 10 for staff professionalism, friendliness, knowledge of local market conditions and general helpfulness ranged from 8.5 to 9.3.

Customers highlighted the ‘excellent service’ and ‘wonderful knowledgeable staff’ as part of the overall comments.

The regular surveys display Harrison Murray’s on-going commitment to customer care and maintaining high levels of service across the company.

The Northamptonshire survey also focused on Harrison Murray’s compliance with the Ombudsman for Estate Agency Code of Practice, which again scored highly.

Harrison Murray senior branch partner for Northamptonshire Su Snaith said: “We are very grateful to our customers for this brilliant vote of confidence and we shall go on striving to be the best of the best.”

Harrison Murray’s commercial director, Nick Salmon, said of results: “Our mission at Harrison Murray is to make home buying and selling as efficient and enjoyable as possible for everyone involved.

“There are bound to be times of stress during a transaction but this is when our well-trained and professional staff come into their own. Estate agency is a people business and every branch works as a team to advise and guide the sellers and buyers. It is very gratifying that customers recognise the dedication of the staff involved in helping them.”

For more information, visit harrisonmurray.co.uk.