Banks’ New Year’s resolution should be to rebuild trust, say consumers

Over three-quarters of people (77%) say that rebuilding customer trust should be a New Year's resolution for banks, according to new research by Which?

Meanwhile, over half of people (56%) who have made New Year's resolutions this year have made money-related ones, with over two-fifths (43%) making more money-related resolutions than this time last year. 16-24 year olds are feeling particularly frugal, with 55% saying they have made more money-related resolutions this time around.

85% of people think it's very important for banks to listen to their customers while 83% think the Government should listen to both the banks and the public when deciding how to reform the industry.

The research comes ahead of the Which? Big Banking Debate, to be held in central London on Thursday 4 February between 5 and 8pm. The debate will give the general public a voice in the debate on the future of Britain's banking system.

Which? chief executive, Peter Vicary-Smith, says: "Ordinary people are still feeling the repercussions of the financial crisis yet their voice has so far been missing from the debate about how to rebuild our banking system.

"Everyone uses banking services in some form or another so it's only right that the public has a say in how banks can better serve society."

To share your views on how you think banking should look in the future or to book a place at the Which? Big Banking Debate, go to which.co.uk/banking