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Northside plays its part with faster supply service

20th June 2011 Print

Northside Truck & Van, the official Mercedes-Benz commercial vehicle dealer for South and West Yorkshire, has launched a new service to make its all-important parts supply service even quicker and more efficient.

Called TradePartner Direct, and aimed at all fleet operators who maintain their vehicles ‘in-house’ or assign the work to a third party, the initiative has entailed a radical reorganisation of the parts sales operations across Northside’s four dealership locations.

Now, instead of having relatively small individual departments at each site, Northside has created a single centralised office with its own phone number, a fleet of dedicated delivery vans and a team of employees whose sole focus is trade parts sales.

Customers need make just one call to the direct line 0845 686 8888 and, in the vast majority of cases, Northside will deliver their parts on that very day.

Those visiting can even buy their parts via the Internet – collecting items in a basket, proceeding to checkout and booking a delivery slot, as easily and conveniently as doing their grocery shopping online.

Replacement parts and stylish accessories are available for the entire Mercedes-Benz commercial vehicle range as well as for Fuso Canter light trucks, which are also sold and supported by the German manufacturer’s UK dealer network.

A fast and reliable parts supply service is crucial to truck and van operators, for whom a broken down or accident-damaged vehicle is not only inconvenient but can also cost money in lost earning earnings or penalty charges incurred for late or failed deliveries.

“Our new parts supply system is certainly benefiting customers,” said Northside Truck & Van’s TradePartner Direct Team Leader Gavin Goode. “Having a dedicated team to handle our trade parts accounts means we’re more efficient, while our online sales service has never been simpler to use.

“The new structure has also allowed our trade parts team to focus much more clearly on this very important area of work, thus improving internal efficiency too – it’s just a much more streamlined way to operate.”

Northside Truck & Van sells and supports the entire Mercedes-Benz commercial vehicle range, from the mighty Actros premium long-haul tractor unit to the compact and stylish Vito van, as well as popular Fuso Canter light trucks, from depots in Bradford, Doncaster, Leeds and Sheffield.

For more information, visit

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