New look estate agency team delivers company’s best results

After taking over the reins at Harrison Murray’s Western Park office less than three months ago – sales manager Teana Tarren has steered the team into the branch’s record books.

Dedicated to delivering a first class service, the Hinckley Road-based team is now well on the way to achieving its goal of becoming the area’s number one choice of estate agent – having in the last two months alone broken the office’s record for instructions and sales since its opening in 2005.

Teana credits much of the branch’s success to excellent customer care and a sound knowledge of the area.

She said: “With a new team in place less than three months ago, we are delighted that our sheer hard work in raising the profile of the office and further enhancing the journey for our buyers and sellers has paid off – with the result breaking all other branch records.

“We pride ourselves very much in getting to know our customers, and treating them all as individuals. Any of our customers can walk through the door at any time and the team will recognise them instantly – personal and friendly contact is so important.”

The Western Park office offers a one-stop-shop when it comes to buying or selling a home. During the last month, around a quarter of the housing stock was sold.

“We operate a no-sale-no-fee system, so we are able to give seller and buyers a reliable, honest and professional service. We are increasingly seeing customers who have had their property on the market with another agent for what they feel is an unacceptable length of time coming to Harrison Murray – and we are achieving a quick sale for them, in some cases at the full asking price,” said Teana.

She added: “It is a real team effort and a success that we all want to continue to build upon.”