Nationwide protects your money

Nationwide now has a range of measures aimed at making its current account customers' lives easier, including providing extra protection should they become an innocent victim of fraud.In the run up to Christmas many customers will be shopping online or on the high street and could potentially fall victim to fraudsters or accidentally slip into an unarranged overdraft.

Nationwide FlexAccount customers will benefit from the following measures:

Fraud Protection Guarantee - If a current account customer becomes an innocent victim of fraud, Nationwide will ensure that their money is returned to their current account immediately.

No quibble refund if a customer makes a mistake and incurs unarranged overdraft charges - If the customer has not had charges refunded before and contacts the Society, Nationwide will refund the charges back to their account.

Free balance and activity updates by text - Customers can opt to receive monthly or weekly mini statements to help them manage their money better.

Online tools designed in conjunction with our members, to help them manage their money better, including calendar and graphical views of customers' balances.

24/7 banking - whether online or on the phone, customers can manage their money on the move.

Customers, transferring their main current account to Nationwide's FlexAccount, will continue to benefit from its switcher promise, where if the Society does not contact all your direct debit providers within 10 days we will give you £100.

Graham Pilkington, Nationwide's director of banking, said: "Nationwide is putting in place a range of measures aimed at ensuring our customers won't be left out of pocket if they are an innocent victim of fraud.

"Our members lead busy lives and we know it's not always possible to keep a constant eye on their finances. The introduction of text alerts means that customers can feel safe in the knowledge that should they near there limit they will be notified.

"Nationwide has one of the highest levels of current account service satisfaction on the high street² and these latest initiatives show Nationwide is really on our members' side."