Honda voted best for customer service

Honda (UK) has been voted the top car company for customer service, by a judging panel of 24,000 consumers.

The UK Customer Satisfaction Index (UKCSI) is the most wide-reaching measure of customer satisfaction in the country, enabling members of the public to rate how well or how badly companies and organisations are performing.

In the automotive sector, customers were asked to rate their overall experience throughout their relationship with the car companies, from initial enquiries through to after-sales service. Honda (UK) emerged top, followed by Mercedes-Benz (UK) and Toyota GB.

Matt Gibson, Head of Customer, Honda (UK) said: “In tough market conditions, great customer service is a key differentiator. We are delighted to have won this award, selected by the people that matter most.”

To arrive at a shortlist of 33 top-performing organisations, the ICS invited 24,000 members of the public to contribute to an online survey assessing companies and organisations across 11 different sectors.