LogMeIn brings remote access and support to Android devices

LogMeIn has launched an app on Google Play which allows instant remote technical support for Android devices.

With devices becoming increasingly complex and feature-rich, the potential for end-users to encounter problems with new mobile phones and tablets is becoming ever greater. While this can be frustrating for consumers, the traditional helpdesk tactics, such as requiring end users to return devices by post so that problems can be analysed, are even more exasperating. Such processes are expensive, convoluted and inconvenient for the end user who must do without their device for an undisclosed period of time. Unfortunately, in many cases this analysis results in “no fault found” and reveals that problems are being caused by a simple configuration error.

LogMeIn has introduced this new update for LogMeIn Rescue, its flagship remote support and customer care offering, to provide over-the-air (OTA) capabilities for configuring, diagnosing, troubleshooting, and when necessary, remote controlling the world’s most popular Android smartphones and tablets. Offered on demand, without the need to pre-install software on devices, the capabilities work in conjunction with a free, downloadable app in the Google Play market.

With this new release, IT professionals or service providers can use Rescue to quickly support users of any Samsung, HTC, Motorola, and Sony Android device running Android OS version 4.0 or higher, including popular Android models, like Samsung’s Galaxy SIII and Note 2, the HTC One series, Motorola’s Razr series, and Sony’s Xperia line. Once called for assistance, helpdesk technicians can simply ask a user to download a free Rescue app in the Google Play market, and then prompt the user for permission to access their device. Within seconds, the helpdesk technician can:

View and remotely control an end-user’s device for troubleshooting and teaching 
Pull system information to diagnose the health of a device 
Push configuration settings like email, WiFi & APN settings 
Transfer files to and from a device as needed

People interested in trying the new mobile capabilities can do so for free, by registering for a 14-day risk-free trial at
secure.logmeinrescue.com/helpdesk/mobilesupport.aspx