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Does your business only make internal calls? Here’s how you can enable external calling

27th April 2023 Print

Communication is the backbone of any business, and it’s essential to ensure that it is both efficient and effective. While internal communication is crucial, being able to connect with customers and partners through external calling is equally important. However, some businesses might be hesitant to enable external calling due to concerns about cost, complexity, and security. In this blog post, we will explore how you can enable external calling for your business.

Microsoft Teams Operator Connect

Microsoft Teams is a popular unified communication and collaboration platform that allows users to chat, call, and hold meetings in one place. Microsoft Teams Operator Connect is a feature that enables external calling through a direct routing connection to a telecom provider. This feature is designed to help businesses easily connect with external parties while maintaining the security and privacy of their data.

Mobile Phones

One of the simplest and most popular ways to enable external calling is through mobile phones. This is especially useful for businesses that have employees who work remotely or travel frequently. By providing employees with company-issued mobile phones, businesses can ensure that they have a reliable means of communication, no matter where they are.

VoIP Phone Systems

Another option for enabling external calling is through Voice over Internet Protocol (VoIP) phone systems. VoIP phone systems use the internet to make and receive calls, which can be more cost-effective than traditional phone systems. VoIP systems also offer a wide range of features, such as call forwarding, voicemail, and caller ID, which can improve productivity and efficiency.

Cloud-Based Phone Systems

Cloud-based phone systems are another option for enabling external calling. These systems are hosted in the cloud, which means that businesses don't need to purchase or maintain any hardware. Cloud-based phone systems offer a range of features, such as call routing, voicemail transcription, and call recording. They also allow for greater flexibility and scalability, making them a popular choice for businesses of all sizes.

Softphone Applications

Softphone applications are software programs that allow users to make and receive calls using their computer or mobile device. These applications use VoIP technology to transmit calls over the internet. Softphone applications are a cost-effective option for enabling external calling, as they don't require any additional hardware. They also offer a range of features, such as call recording and screen sharing, which can improve collaboration and productivity.

Benefits of External Calling

By enabling external calling, businesses can provide their customers with a more personalized experience. Customers appreciate being able to talk to a live person instead of navigating automated phone systems or waiting on hold. By having the ability to make external calls, businesses can resolve customer issues more quickly and effectively, leading to higher customer satisfaction rates.

Plus, with external calling, businesses can stay connected even when employees are out of the office or on the go. This allows for greater flexibility and mobility, which is becoming increasingly important in today's work environment. By enabling external calling, businesses can ensure that their employees have access to the tools they need to get their work done, no matter where they are.