Direct Line Travel Insurance - T5 update

Following assurances from British Airways and BAA that service levels at Heathrow's Terminal 5 have returned to an acceptable standard, Direct Line travel insurance policies will be valid should customers suffer lost and delayed baggage or flight disruptions at the airport.

It has always been the case that customers who have bought single and annual travel policies before the Terminal opened on 27th March were fully covered for any disruption or loss.

Additionally, as a gesture of goodwill, Direct Line will be taking a sympathetic view of any claims made against flight disruptions or lost and delayed baggage at the Terminal since its opening - irrespective of when the policy was bought.

To date, Direct Line has agreed to pay all claims made in respect of lost luggage at T5.