Insurer pledges to meet cost of fuel damage to policyholders’ cars

Leading car insurer Liverpool Victoria has pledged that policyholders whose car engines are damaged by allegedly ‘contaminated’ petrol will be able to claim for the damage under their car insurance policies.

John O’Roarke, Managing Director of Liverpool Victoria General Insurance, said: “If any of our motor policyholders have experienced a mechanical breakdown which is proved to have been caused by contaminated petrol, we will honour their claim under the accidental damage section of their policies. This is a tangible example of the way that, as a mutual insurer, we can go that little bit further in looking after our policyholders and helping them through difficult times.”

How the claims will work

In the first instance motor insurance policyholders should phone the Liverpool Victoria claim line on 0870 240 9824.

They will need to provide the original receipt for their petrol purchase.

If recovery or breakdown services have been used they will need to provide the relevant documentation.

The affected vehicle will then be inspected by independent field-based engineers.

Once the claim has been verified, Liverpool Victoria will pay for the repairs in the usual way.

The policyholders’ accidental damage excess will still apply.

Liverpool Victoria insures over 650,000 cars in the UK.