Motor insurance certificates by email good news for consumers

Action will be taken to allow consumers to receive their motor insurance certificates by email, it was announced by Jim Fitzpatrick MP, Road Safety Minister, at the ABI’s Motor Conference.

This is a success for the ABI, which has been calling for a change in the law so that customers can benefit from new technology and receive their motor insurance certificates electronically.

Justin Jacobs, the ABI’s Assistant Director of Property, Motor and Liability said: “This announcement will have significant benefits for motorists. Enabling the use of the latest technology will improve customer service and will bring insurance technology into line with other industries.

“The insurance industry will in the future be able to provide quicker, more convenient and more reliable delivery of these important documents to their customers. And the move will save the industry between £5-10m a year. Electronic delivery also has the benefit of being more environmentally friendly.”