HSBC selects Junction for major motor insurance partnership

Insurance affinity specialist Junction announced a new five-year contract with HSBC, to provide motor insurance products and services to the bank's customers.

HSBC is seeking Junction's expertise in substantially growing its file size, capitalising on the trust associated with the banking brand and ensuring that customers' experience of the car insurance product meets their high expectations. The scale of the partnership positions HSBC in the top three of Junction's clients by size.

Junction will provide motor insurance products to the bank's customers via its network of branches, online and by telephone, under the HSBC Insurance brand.

In addition to generating new sales via Junction's marketing expertise - both online and traditional - Junction will offer exceptional customer care via claims management.

Peter Thompson, Managing Director of Junction said: "Banks need to address customer requirements for quality products and services that may be outside their core business area. By outsourcing the provision of insurance to experts such as Junction, they can ensure that the products offered are competitive and of a quality that reflects their brand values. HSBC is a well known and trusted banking brand, and we are proud to deliver motor insurance in its name."

Andy Watson, Chief Executive of HSBC General Insurance UK commented: "Our new partnership with Junction is great news for our customers. Junction has proved it can deliver tailored products fast and with flexibility to react to market changes. As experts in providing motor insurance, we are confident that HSBC customers will benefit from high quality competitive products, supported by excellent service, starting with the sales process and continuing through a fast and efficient handling of claims."