ABI: FSA pension switching review

Maggie Craig, the ABI's Director of Life and Savings, said: "Our continuing work to simplify SIPP customer information, and further improve the customer experience through Treating Customers Fairly, has led to improvements across the pensions industry, and we are pleased the FSA has acknowledged this.

"However, this report shows that in some cases, there have been shortcomings on SIPP customer and adviser information and product design. The pensions industry is committed to ensuring that customers and advisers have adequate and accurate information on pension products. Where more improvements are needed, ABI members will act swiftly to put them in place."