Fidelity nails top e-excellence score for fourth year running

Fidelity International has attained ‘eee' scores for its Group Pensions product range in the latest Financial Technology Research Centre (FTRC) ratings of providers' e-commerce capabilities.

In particular, Fidelity was awarded an ‘eee' rating for the fourth consecutive year in Group Personal Pensions and for the third consecutive year in Group CIMP.

The FTRC survey is a comprehensive and well-respected analysis of how providers meet advisers' expectations. The ‘eee' rating signifies "an excellent level of e-commerce facility to intermediaries". Moreover, the FTRC added that Fidelity "demonstrate[s] a strong proposition across both product areas, with first-place finishes being recorded in the Basic Technology, Online Product & Fund Coverage, Communication and Management sections of the survey. Additional areas of note were Joiners & Leavers Process, Online Facilities and Education sections."

Fidelity has long been committed to the best in e-commerce. It was the first UK DC platform to implement straight through processing and PlanViewer, a secure online management and administration system for clients and their scheme's members, was one of the first of its type. Fidelity also regularly updates its online planning tools, offering scheme members the ability to model and plan their retirement savings more effectively.

Julian Webb, Head of UK DC at Fidelity International, comments: "Achieving such a consistently high e-excellence ranking is very pleasing and demonstrates Fidelity is committed to offering clients and their advisers the highest quality service. Our DC business continues to make ground, even in a difficult economic environment, offering quality investment products, one of the most flexible platforms available, robust administration and table-topping e-commerce facilities."