Egg forced to shell out for PPI sales failings

As the FSA announces that Egg has been fined £720,000 for serious failings in its sales of credit card payment protection insurance (PPI), Doug Taylor, head of personal finance campaigns at Which?, says: "It's good to see the FSA hitting firms in the pocket for poor PPI sales practice but more effort needs to go into ensuring that everyone who was mis-sold gets their money back. Egg must ensure that they contact all of their PPI customers, clearly explaining what their rights are and how to take action.

"Anyone who has a personal loan or credit card should check whether they have a PPI policy and, if they think it was mis-sold to them, should consider making a complaint."