Payment Protection Insurance: BBA responds to FSA review

"Payment protection insurance is a valuable product which provides customers with a safety net to meet their financial commitments. This is particularly important in these times of economic uncertainty when PPI can provide peace of mind for millions of customers. The UK banking industry has been working with the FSA to ensure that literature and sales processes live up to all regulatory standards and products meet customers' needs. We will take on board the lessons from the FSA's thematic review and continue to work with them to further improve processes where necessary."