NHBC Excellent After Sales Service Course

NHBC is re-running its highly successful Excellent After Sales Service course to help house-builders build better relationships with their customers. NHBC's series of two-day courses taking place in the Autumn this year will look at how to manage the increasing demands of today's customers and will ensure builders understand their after-sales obligations.

NHBC's Training Manager Rob Lockey says "After sales service remains high on the list of priorities for house builders. By gaining an understanding of the main elements staff will be able to build good relationships with even the most demanding of customers".

A variety of workshops and presentations will be led by specialist NHBC claims managers and customer service trainers. Places are available for delegates to attend the course at:

Falkirk - 11/12 September 07
Durham - 18/19 September 07
Wigan - 03/04 October 07
Bristol - 09/10 October 07
Maidstone - 23/24 October 07
Leicester - 30/31 October 07
Milton Keynes - 06/07 November 07

For more information on NHBC's open courses, including Excellent After Sales, please contact Louise Heal on 0870 241 4323 or e-mail training@nhbc.co.uk.