Miller’s charter is much smarter

Housebuilder of the Year, Miller Homes, which has 21 developments across the Yorkshire region, has published a new Customer Charter to further affirm its commitment to making the house buying process as stress free and as straightforward as possible for its customers.

Included in the charter, Miller Homes has promised to make all of its literature and advertising ‘clear and fair’, to ensure that customers are fully informed at every stage with total clarification agreed before contracts are signed.

Research has shown that ‘wanting more information’ tops most house buyer’s request lists when buying a home, with many claiming they don’t fully understand the process. Miller Homes’ charter helps to provide a solution to these concerns by explaining that, as part of the package when buying a Miller home, people are assigned a dedicated contact at each stage of the buying process so they always know who to get in touch with if they have a query.

Once a customer has reserved, Miller will also keep in regular contact with them throughout the construction process of their home – through email, text message, phone or letter – depending on the buyer’s preference. They will be notified at each stage of the building process.

This is all done via the developer’s customer web portal, ‘mymillerhome.com’, which creates individual micro-sites for every buyer allowing them to track the build progress of their home through ten key stages, including foundations laid, kitchen fitted and joinery complete.

A further benefit included in the charter allows anyone buying off plan the option to cancel their contract at no cost if the completion of their home is significantly delayed. In the unlikely event that such a delay does occur, Miller Homes will also refund any deposits, pre-payments or reservation fees paid to the housebuilder.

Marketing director of Miller Homes, Philip Hogg, said: “The customer has always been our number one priority. Although it is very unlikely that we would be unable to complete a home in the time period that we schedule, occasionally there will be circumstances beyond our control that could affect this. We recognise that when buying a property the timing is very important for the buyer. Therefore we are happy to offer this as an alternative solution if these exceptional circumstances do occur.

“Our Customer Charter has been designed as an easy to digest guide for buyers to outline all the customer focused initiatives we have in place, helping to put their minds at rest and ensure they are fully aware of all the support mechanisms available.”

Also included in the charter are details of the developer’s ten year National House Building Council (NHBC) warranty, which helps give buyers further reassurance about the quality of their new home.

For more information about Miller Homes and its properties visit Millerhomes.co.uk.