Northampton agent reports satisfied customers

In the current challenging market conditions, customer satisfaction is paramount -and estate agents Harrison Murray has gained top marks in a seller and buyer survey.

The leading independent estate agent has just released the results of its latest customer satisfaction survey for six months, with the company’s 18 branches maintaining very high levels of approval from customers.

For the last two years Harrison Murray has asked all buyers and sellers to complete a comprehensive questionnaire when the sale of a property is completed. Previous results have shown that the company scores exceptionally well in giving satisfaction to customers and in the six months from September 2008 to February 2009 this high standard has been maintained.

The East Hunsbury and Duston branches in Northampton stood out as exceptional performers, scoring a 100 per cent approval rating from buyers who all said they would recommend the company to friends and colleagues.

Among sellers, Duston also gained a 100 per cent approval rating - and negotiator Daniel Travill picked up an award for being the staff member most often mentioned by customers as giving exceptional standard of service.

Branch partners, Su Snaith and Paula Scinaldi were delighted by the results. Su said: “We congratulate Daniel, and are very grateful to our customers for this brilliant vote of confidence. All our branches will go on striving to be the best of the best.”

Harrison Murray’s commercial director, Nick Salmon, said of results: “Our mission at Harrison Murray is to make home buying and selling as efficient and enjoyable as possible for everyone involved.

“There are bound to be times of stress during a transaction but this is when our well-trained and professional staff come into their own. Estate agency is a people business and every branch works as a team to advise and guide the sellers and buyers. It is very gratifying that customers recognise the dedication of the staff involved in helping them.”

Harrison Murray are leading independent residential estate agents with 18 offices throughout Hertfordshire, Bedfordshire, Northamptonshire, Cambridgeshire and Leicestershire. Visit the website at Harrisonmurray.co.uk.