Things are hotting up at Austrian Airlines

The drive to top quality service continues with the introduction of a complimentary “hot” meal service on short-haul Economy flights. The very successful introduction of the complimentary snack service will be further enhanced, from 14 December 2006, by the addition of hot and tempting, traditional Austrian treats.

Austrian Airlines introduced the complimentary snack service in Economy from 16 November 2006 this is to be enhanced from 14 December 2006 with the offer of a hot meal.

The hot meal will be offered on all flights between 80 and 150 minutes (such as London – Vienna).

The selection has been created by a top Austrian chef and includes local specialities: Tafelspitz - a braised beef speciality, Schinkenfleckerl - a traditional type of pasta dish with ham and Kaiserschmarrn - a dish of sweet, cooked pancake, shredded and dusted with icing sugar.

Depending on the time of day a freshly prepared breakfast or daytime meal is offered accompanied by a selection of free alcoholic, non-alcoholic and hot drinks. On domestic and ultra short-haul flights up to approximately 65 minutes, the flight attendant offers a refreshment service, with sweet and savoury snacks served from a basket.

Emphasising the far reaching Austrian commitment to quality, Chief Executive Officer Alfred Oetsch made the following statement: “We shall continue to improve the rating of our quality offensive. This began with our installation of the new lie-flat sleeper seats in long-haul Business Class, the Vienna coffee house service and the chefs on board, and continued with our free snack service in Economy Class and the playing of classical music as passengers board their flights. The reaction of passengers to our new Economy Class service has been excellent, and we shall be expanding it further still…with the introduction of hot snacks free of charge.”