Hotelopia adds "Trust Advantage" reviews

Hotelopia, the online hotel booking specialist is now inviting customers who book from any of their 25,000 hotels to rate their stay. These hotel reviews will then be fed into the ‘hotel information pages’, to assist those seeking more information about the hotel before they book.

By logging onto hotelopia.co.uk and checking the hotel information, customers will begin to see reviews for hotels they are interested in booking. Unlike some other websites which have the facility open to anyone to review a hotel online (including those who are not customers but have an interest in favouring or damaging a hotels' reputation), all reviews added to Hotelopia are exclusively from customers who have booked and stayed at the property.

Many customers' hotels reviews are already available in major destinations such as Barcelona, London, Majorca, Tenerife and the Algarve and the number of reviews added is growing rapidly each month. Included in the feedback, customers are asked to rate their perception of their room, food quality, facilities and cleanliness.

Additionally, staff professionalism, the check-in procedure and price-quality ratio are also evaluated as well as the suitability of the hotel for individuals, couples, families, groups, and business travellers. Furthermore customers are given the opportunity to freely add additional comments specific to their stay at the property which they feel will benefit others.

Sotiris Damianos, Director of Sales & Marketing at Hotelopia commented: “Our hotel reviews are a breath of fresh air to customers as they offer a real Trust Advantage since they can only be submitted by persons who have actually booked the hotel unlike other sites which are not as effective in controlling this and are prone to influence from individuals submitting reviews with particular interests."

"Our customers can be confident that the vital reassurance we offer in all aspects of our service - such as upfront pricing with no hidden fees appearing on their credit card and round-the-clock call centre support, will now be extended to our new customer reviews feature which ensures ratings are exclusively submitted from customers which have booked a stay at the hotel or apartment in question. We send customers feedback forms specifically for the hotel they booked shortly after their check out date."

“The customer comments also provide important feedback for our global hotel contracting teams responsible for selecting and sourcing the thousands of hotels on offer at the best possible rates.”

For further information on Hotelopia, log onto Hotelopia.co.uk.