Gulf Air World Wide Contact Centre celebrates first anniversary

Gulf Air's World Wide Contact Centre (WWCC) in Bahrain has completed one year's service to its customers. A ceremony was held at the Gulf Air headquarters to celebrate WWCC’s first anniversary under the patronage of Gulf Air Chief Executive Officer Mr. Björn Näf, who was joined by senior members of the Gulf Air management.

Mr. Näf also presented certificates and letters of appreciation to the agents.

"It is great to see the Gulf Air WWCC, which started one year ago with just 12 Bahraini reservations sales agents, has now grown to a total of 130 Bahrainis, 20 of whom have already been promoted to junior management levels," says Mr. Näf.

"I am very pleased that young Bahrainis are given career opportunities with the national carrier, in many cases they are the first point of contact with our customers. As one of the biggest local employers, Gulf Air would like to encourage more local talent to join the company and, we appreciate the cooperation of Bahrain Labour Fund in supporting our initiatives."

The Bahrain Labour Fund has sponsored the training of 95 new Bahraini WWCC agents and has sponsored further training for 45 of them under the Labour Fund’s career progression programme. The WWCC agents participated in a 3-day training course that focused on customer service, communication and sales skills in the call centre.

"Within a year of beginning our WWCC operations from Bahrain, we are now able to service our customers from 11 countries through dedicated local numbers," adds Gulf Air Director Customer Service Mrs. Ruth Birkin.

"Open from 0600 am to Midnight daily, our professionally trained and knowledgeable agents at the centre are helping customers from the UK, USA, and the GCC countries with their travel needs such as ticket booking, fare enquiries, hotel bookings, changing travel plans, and any other special requests."