Gulf Air improves Frequent Flyer Programme

National carrier Gulf Air's popular online booking engine that has won the praise of online customers for its enhanced features and greater functionality, has added another facility for its loyal Frequent Flyer Programme (FFP) members. FFP members can now redeem their earned miles at any time instantly through gulfair.com.

The new facility allows FFP members to check availability and costs involved in terms of miles and money for taxes and surcharges while making their redemption bookings for Gulf Air flights.

"Gulf Air constantly strives to enhance the services it offers to customers," says Gulf Air Chief Strategy Officer Tero Taskila.

"This online redemption facility is one more step towards getting closer to understanding and fulfilling our customer needs, especially our frequent flyers, and making their travel experience as smooth and seamless as possible."

Members can book Economy, Business and First Class redemptions for Gulf Air flights online, and even have a mix in their journey, i.e., travel out in Economy and back in Business Class.

As soon as the miles have been deducted from the member’s account, an e-ticket is sent to their email address. In addition, there are no last minute ‘quick redemption’ charges when booking online.

"Redeeming Frequent flyer miles has never been easier," adds Gulf Air Director of Customer Services, Mrs. Ruth Birkin. "Now it’s simple, convenient and bookings can be made instantly anytime, anywhere."

"As we continue to enhance our services through the year our FFP members can look forward to other facilities such as Top Up miles purchase, upgrades and redemptions on partner airlines through this booking engine," concludes Mrs. Birkin.

Gulf Air launched its new FFP website in April 2008. Ever since then, it has become an instant hit due to the several enhanced features it offers. For instance, members can nominate up to eight of their family members online and make changes to any four of those in a year - all online instead of through a paper application; they can also make claims for missing miles from both Gulf Air and partners online, reducing the need to attach copies of tickets and boarding cards, as in the past.

Members can enjoy the new mileage calculator, where they can quickly find out the number of miles they can earn or need to redeem for specific flights, based on a one way activity. They can also a get a snapshot of their travel plans, i.e., they can see details of flights they have booked but have yet to fly.