Thomsonfly sharing the burden of duty increase

On 6 December 2006, the Chancellor of the Exchequer, Gordon Brown, announced that Air Passenger Duty (APD) would increase on all flights originating from the UK from 1 February 2007. This tax is not contributing to environmental causes and was imposed arbitrarily, without consultation with the airline industry, and is mandatory.

Thomsonfly are sorry that "flight only" passengers travelling on or after 1 February 07 who have paid the lower rate of APD will be affected, and will be required to pay the additional tax. Recognising that this tax will be an unexpected and unwelcome additional financial burden, Thomsonfly is offering affected customers a unique opportunity by discounting the equivalent amount from any new Thomson accommodation booking.

Full details of this offer will be provided in individual passenger communications, but in the meantime passengers are invited to look through 1000s of hotels, villas and apartments by clicking on "Hotels" at thomsonfly.com to help plan where they will spend the money.

How do I know if my booking is affected?

All customers travelling on or after 01 February 2007 who have paid the reduced rate of Air Passenger Duty will be required to pay the additional Air Passenger Duty before travel in accordance with Thomsonfly Terms and Conditions of booking.

When Will I be contacted?

Thomsonfly will be contacting customers travelling in the first two weeks of February first, and in departure date order thereafter. It is anticipated that they will have contacted all affected customers by 28 February 07. They ask customers to wait for receipt of their communication before contacting Thomsonfly, as they will be unable to process additional payments before that time.

How will I be able to make the additional payment?

To make it as easy as possible for customers, Thomsonfly will process the payment online via the payment method used to make the original booking. Customers wishing to use an alternative method of payment must contact them with that alternative within 7 calendar days of receiving their email / letter. Full contact details will be provided.

Please note that customers paying by credit card will NOT incur additional credit card fees.

What happens if I don't pay the Air Passenger Duty increase?

Any customers who do not wish to pay the increase in Air Passenger Duty, may cancel their booking, in which case standard cancellation terms will apply.

What do I do if I want to complain about the increase in Air Passenger Duty?

Thomsonfly suggest that any complaints regarding the increase in Air Passenger Tax be submitted to Her Majesty's Treasury by email to: ministers@hm-treasury.gsi.gov.uk.