F&C ranks No. 1 for customer service

At a Gala ceremony in London (8 October), leading fund manager F&C Investments was crowned with the accolade of operating the UK's top call centre for customer service in the annual Top 50 Call Centres fororganised by Call Centre Focus magazine. The award was the result of the Customer Service Awards biggest ever ‘mystery shopping' exercise conducted on UK call centres, undertaken by market research specialists GfK NOP.

The first place ranking, last year won by First Direct, is an outstanding achievement for F&C Investments as the awards span all industry sectors as well as public services. F&C was judged against names such as Aviva, Boots, British Gas, BUPA, Currys, EDF Energy, E-On, First Direct, NHS Direct, O2, Orange, P&O Ferries, Prudential, Lloyds Bank, RAC, Sky and Virgin Atlantic.

Cheryl Robertson, Director, Retail Client Services, F&C said: "Recent times have been incredibly challenging and unsettling for savers and investors, so it has been imperative that financial services companies provide their clients with a helpful and responsive service when dealing with enquiries and requests. At F&C our motto is ‘Expect Excellence' which we seek to embed in everything we do as a firm. Therefore to have received this award is a fantastic validation of our total commitment to customer service and the strength of our corporate culture."