Choose carefully when selecting your estate agent

Buying or selling a property is one of the most important milestones in our lives – both emotionally and financially.

All the more reason then to choose the right estate agent to work on your behalf. As well as the correct valuation on your home, there is the marketing, negotiating and progressing of the eventual sale to think about.

“Choosing the right agent is paramount,” said Nick Salmon, commercial director at Harrison Murray estate agents and valuers.

“We all know that the industry is sometimes the subject of controversy, but reputable agents like ourselves who adhere to professional codes of practice are scrupulous in their dealings with buyers and sellers.”

Harrison Murray are long-standing members of the National Association of Estate Agents and of the Property Ombudsman scheme.

The Ombudsman provides a free and independent review to buyers and sellers if something goes badly wrong and the internal complaints procedure of the estate agent has failed to reach a satisfactory conclusion.

Nick added: “For far too long, agents with a poor reputation have given the rest of us a bad name.

“Membership to industry and government-approved bodies gives our vendors and purchasers confidence in the professional, thorough and reliable service that we offer.”

To further monitor and improve its services, Harrison Murray invites buyers and sellers from across its 15 branches to complete a customer satisfaction questionnaire.

Nick added: “This provides us with a real picture of the service we provide. We may think we are doing a great job but it is all down to what our customers think of us and I am delighted to say that we continue to receive first class feedback to all our operating branches.”

Harrison Murray are leading independent residential estate agents with 15 offices throughout Hertfordshire, Bedfordshire, Northamptonshire, Cambridgeshire and Leicestershire. Visit the website at harrisonmurray.co.uk.