Miller Homes celebrates customer satisfaction results

The UK’s largest privately owned housebuilder, Miller Homes, has announced record high scores on its latest round of customer satisfaction survey results, published this week.

98 per cent of customers who took the six-question survey responded that they would recommend the products and services of Miller Homes to their best friend.

Around 82 per cent of respondents also said that they were ‘very satisfied’ with the overall level of service that they received from the housebuilder, who celebrates its 75th anniversary this year.

Sue Warwick, National Sales and Marketing Director for Miller Homes, said: “Our customers are at the heart of what we do and their feedback allows us to continue to grow and improve our services. The latest results show that more people than ever before would recommend us to their best friend. With that sort of endorsement, we know that we are hitting the mark when it comes to delivering top class products and customer service and will strive to continue to do so throughout 2010.”

The survey questions customers’ experience of home demonstration, state of readiness on completion day, aftercare services and resolution of issues post sale.

Miller Homes was the first housebuilder to publicly publish their customer satisfaction results 5 years ago and continues to do so via its website.

Sue continues: “We have always been proud of the service that we provide and publishing our results is a transparent way for potential customers to gauge the experience they can expect to receive.

“It continues to be a challenging time for housebuilders and potential buyers but these results serve to reassure our customers that they will receive a fantastic experience from us, as well as being able to find the right products and services they need to find their dream home.”

For more information on the services that Miller Homes offers or to view the results of the customer satisfaction survey in full, visit millerhomes.co.uk.