NatWest and RBS help stranded travel customers

Financial help is on hand for NatWest and RBS customers stranded abroad due to the volcanic ash cloud. The banks have pulled together a package of assistance with the following initial measures:

refunds on ATM fees for foreign cash withdrawals for affected customers

increased limits on credit cards where appropriate to help customers cover unexpected costs such as hotel accommodation and food.

Brian Hartzer, CEO Retail Banking said: "An estimated million people have been caught up in the travel chaos. All those stuck abroad must be feeling stressed and we want to help our customers where we can by arranging practical, financial support. This is the start of our support package and we will be adding to it over the next few days."