Harrison Murray Estate Agents offers the personal touch

Moving house is reportedly one of the most stressful things to happen in a person’s life. But Harrison Murray is helping to remove as much of the stress as possible throughout the experience, with dedicated listing teams in branches company-wide turning their attention and expertise to a seller’s needs.

The estate agent’s listers can offer a comprehensive service to customers who may be unsure or out-of-touch with the current house buying and selling process – and are able to offer face to face advice and guidance if needed.

This also includes an in-house conveyancing service to help speed up the process, and impartial advice on money matters from long-term partners, The Mortgage Advice Centre.

“At Harrison Murray we feel that interacting with the customer is one of the most important aspects of the job. We deal with a percentage of sellers who have been in their homes for a number of years and are unsure about the process,” explained Mark Soanes, branch manager at the Bushmead office.

“We deal with the majority of questions at valuation stage face to face so that prior to instructions being received, the customer is aware of the various steps – from the first day of marketing the property to agreeing a sales and eventually exchanging contracts.”

Mark added: “We also communicate with sellers within 24-hours after a viewing has taken place to gain honest and frank feedback. This is important as it starts to build up a picture of how the market is reacting to the property.”

Harrison Murray’s listers also conduct regular appraisals on the property and the market itself – discussing customers’ needs in terms of their timescale and the reaction to the current marketing strategy, as well as bring them up to speed on any relevant housing legislation.

Mark added: “Some of our customers may have not moved in the last 10 years, and things move on at a rapid pace. Our aim is to provide the best possible service to the customer, ensure that the process runs smoothly for us and for them.”

Harrison Murray has branches in Bedfordshire, Cambridgeshire, Leicestershire, Northamptonshire and the Homes Counties.

Visit harrisonmurray.co.uk for more advice on buying or selling a property.