Masterfit promise keeps Vauxhall in first place for customer service

The Vauxhall MasterFit Promise is keeping the servicing and repair programme at the head of the pack during these financially challenging times by continuing to offer customers quality and good value.

“We want to offer excellent service to our customers on all levels,” said Vauxhall Service Channel manager, Belinda Craik. “Our Vauxhall MasterFit promise offers six layers of assurance to Vauxhall MasterFit customers: convenience, price, professionalism, transparency, latest technology and value. In combination, these make it one of the most comprehensive packages available in the automotive service industry.”

Under the promise, customers can enjoy flexible booking times and a while-you-wait service on tyres, batteries and exhausts. All Vauxhall MasterFit retailers are a one-stop shop for all types of Vauxhall servicing and offer a free courtesy vehicle or local collection with annual services and warranty work.

“At Vauxhall MasterFit, we also provide a value-for-money service, so we will match any like-for-like service and repair quotes from local competitors* and offer no-obligation advice on both essential and non-essential work,” continued Belinda. “Our outlets use all of the latest technology and diagnostics equipment, and parts are engineered to Vauxhall’s strict quality criteria. To further adhere to Vauxhall’s safety standards, we also offer a free of charge 25-point safety check to customers visiting any of our Vauxhall MasterFit retailers.”

Vauxhall MasterFit uses Vauxhall-trained technicians for all servicing and repair work. Its Vauxhall MasterFit Service Club also offers members the added benefits of discounts on parts and labour for older vehicles; thosetwo to three years old receive a 15% discount, those four to seven years old receive 20% and vehicles eight years and older enjoy a discount of 25% and half price MOTs at participating retailers.

Belinda said: “The Vauxhall MasterFit promise is about adding value to its customer offering. In addition to driving down the cost of motoring, the MasterFit promise is there to demonstrate our commitment to delivering the highest standards of service to our customers. Vauxhall MasterFit customers’ vehicles even enjoy the added benefits of a free ‘wash and vac’, as well as free wiper and external bulb fitting with annual services.”